Refund policy
At Quiet Courage Co, every item is made to order especially for you. Because of this, our return and refund policy differs from that of traditional retail stores.
Returns & Exchanges
As our products are custom-made upon ordering, we do not accept returns, exchanges, or refunds for:
- Change of mind
- Incorrect size selection
- Accidental orders
- Preference changes after purchase
- Delays caused by shipping carriers
Please review product descriptions, sizing information, and your order details carefully before completing your purchase.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, contains a printing defect, or you receive the wrong item, please contact us within 14 days of receiving your order.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photographs showing the problem
Where appropriate, we will arrange a replacement or refund at no additional cost to you.
Lost Packages
If your package appears to be lost in transit, please contact us and we will work with the shipping carrier to investigate the issue.
Please note that delivery delays can occasionally occur due to carrier disruptions, customs processing, weather events, or peak shipping periods.
Refund Processing
Approved refunds will be issued to the original payment method used for the purchase.
Depending on your financial institution, it may take several business days for the refund to appear in your account.
Contact Us
If you have any questions about your order or this policy, please contact us and we'll be happy to assist.
Thank you for supporting Quiet Courage Co.
Silent warrior. Loud strength.